Shipping Policy

Montique Cartridges ships orders to customers worldwide. We aim to process and dispatch orders as quickly as possible while ensuring products are securely packaged.

Order Processing

Orders are normally processed within 1 to 2 business days after payment has been received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Rates

Shipping costs are calculated at checkout based on:

• delivery location
• package weight
• selected shipping method

All shipping costs will be clearly displayed before you complete your purchase.

Delivery Times

Estimated delivery times vary depending on the destination and shipping provider.

Typical delivery estimates:

United Kingdom
2 to 5 business days

Europe
3 to 10 business days

International
5 to 15 business days

These timeframes are estimates only and may vary due to customs processing, courier delays, or other external factors.

Customs, Duties and Taxes

For international orders, your shipment may be subject to customs duties, import taxes, or additional charges depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Montique is not responsible for delays caused by customs clearance.

Shipping Delays

Once an order has been handed to the shipping carrier, Montique is not responsible for delays caused by the courier service.

However, if you experience issues with your delivery, please contact us and we will do our best to assist.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.

Montique cannot be responsible for orders shipped to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us immediately.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We may request photographs of the package and shipping label to assist with the investigation.

Contact

For shipping enquiries or general questions, please submit your request through our Contact Page.

This allows our team to handle your enquiry faster and ensures your message reaches the correct department.

We aim to respond within 1 business day.